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Are you an experienced Client Services Manager with outstanding account management skills?

If you’re looking for a new role, especially if you’re available immediately then we’d love to hear from you!

At Momentum Instore, our people are at the heart of everything we do, including our Company Ethos, and we work continuously to deliver the best to our clients and our staff. Our mission at Momentum is to help brands and retailers manage their retail projects seamlessly. We work with some of the world’s most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with. Our core services are installation, merchandising, aftermarket and maintenance.

Who Are We Looking For?

We have an exciting opportunity to join our busy team as a Client Services Manager. Taking full responsibility for your dedicated clients, you will ensure projects are fully resourced and completed on time, within budget and to the client’s satisfaction. You will liaise with the client where appropriate and build relationships to proactively manage client projects. Previous client management experience and knowledge of retail operations is not essential but would be beneficial to this role. What you do have is excellent organisation, written and verbal communication skills and are competent with Microsoft Office – specifically Excel. You will thrive in a fast-paced environment and relish the opportunity to deliver outstanding service to your clients, managing differing priorities to deliver a great outcome. You can communicate confidently with stakeholders at all levels to ensure smooth delivery of projects.

Key Accountabilities:

To succeed in the role, you must deliver the following:

Commercial Growth: Manage finances, drive profitability against key targets and grow billings

Planning and Delivery: Ensure agreed processes and procedures are best-in-class, executed correctly and reviewed regularly. Ensure right-first-time delivery, engaging and briefing the project team to undertake any required tasks. Forecast the workload to ensure our clients have the correct resource available at the right time to deliver all works

Customer Service: Ensure excellent customer service to exceeds expectations, acting as a key client contact and being regarded as the expert in the room, understanding client challenges and offering solutions

Communication: Deliver clear and timely communication to clients, internal management and the wider internal team Client Services Manager

Our Ethos

At Momentum Instore, we believe it is our people, fostering relationships which makes us trailblazers in our field. With people at the heart of everything we do, we support each other to deliver outstanding results, continually striving for excellence. We respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Our connections are integral to our success, and we believe in the power of teamwork, empathy, and understanding.

We lead with clarity and purpose, holding ourselves accountable while inspiring others with our creativity, dedication, and pursuit of excellence. Join us and be a part of a team where you can thrive, grow, and make a difference.

If this sounds like you, then we’d love to hear from you