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Customer Service Administrator

£25,000 - £27,000, Monday to Friday 9am - 5pm, Burgess Hill, pension, 23 days hol + bank hol, social events

The Role

Our client, an established and growing business in the renewable energy sector, are looking to add a Customer Service Administrator to their team. Working in a busy customer support role, you will be responsible for handling customer communication from active customers in relation to their renewable energy installations. This role is a real blend of phone-based customer service and general administration. Some duties include:

Managing company email boxes and responding to customer enquiries
Answering telephone calls from customers and resolving customer issues
Managing customer complaints and escalating where necessary
Liaising with 3rd parties to provide updates to customers
Entering data and generating certificates, licenses and handover packs for customers
Logging and taking payments from customers
Using and updating company CRM

Requirements

The successful Customer Service Administrator will have experience working in an office environment. You will have fantastic communication skills and be comfortable using computers and systems. Excellent attention to detail is also vital to the role. You will be joining a dynamic, vibrant team so a good sense of humour is a must! They also sometimes have dogs in the office so it would be beneficial if you love animals!

Company Information

Our client are a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey.

Package

£25,000 - £27,000 per annum depending on experience

9am - 5pm (with 1 hour paid lunch)

Pension

23 days holiday and bank holiday

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion