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Job Title: Turkish Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Turkish?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

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