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Customer Success Manager – Fire Detection & Security Systems

Job Title: Customer Success Manager – Fire Detection & Security Systems

Industry Sector: Customer Service, Customer Service Manager, Office Manager, Customer Service Executive, Sales Office Manager, Fire Detection, Security Systems, Fire Protection, Passive Fire, Building Management Systems, Building Energy Management Systems, Smart Controls, Fire Alarms, Fire & Security, Security Systems, Access Control Systems, CCTV, Telecoms, Intruder Alarms, Door Access, M&E Contractors, Electrical Contractors

Location: St Albans

Remuneration: £35,000 - £40,000

Benefits: Pension, death in service, 25 days annual leave

The role of the Customer Success Manager – Fire Detection & Security Systems will involve:

* Customer Success Manager position dealing with the design, supply & installation services of fire & security systems

* Leading the customer success team, supporting with the day to day activities, assisting with general administrative duties and ensure departmental KPI’s are met

* Ensure the delivery of exceptional customer service from across the department

* Review current processes and make recommendations for improvements

* Monitor the performance of the team to ensure the correct training is provided

* Work to ensure the efficient scheduling of the engineering team

* Maintain accurate information and records in the CRM system, Simpro

* Utilise external third part compliance systems such as: Fixflow, Dwellant, Pronett & Service Channel

* This includes reviewing daily to see new jobs raised, updating schedules, responding to messages, uploading jobs sheets.

The ideal applicant will be a Customer Success Manager – Fire Detection & Security Systems with:

* Must have management experience: customer service manager or office manager

* Must have experience with fire alarms, access controls, telecoms, CCTV, intruder alarms & door access

* Excellent communications skills both written and verbal

* Stable career background

* Attention to detail and methodical organisational skills

Mitchell Maguire is a specialist Construction Recruitment Consultancy, dealing exclusively with within: Customer Service, Customer Service Manager, Office Manager, Customer Service Executive, Sales Office Manager, Fire Detection, Security Systems, Fire Protection, Passive Fire, Building Management Systems, Building Energy Management Systems, Smart Controls, Fire Alarms, Fire & Security, Security Systems, Access Control Systems, CCTV, Telecoms, Intruder Alarms, Door Access, M&E Consultants, M&E Contractors, Electrical Contractors