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This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

Job Overview

The role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting.

Day To Day Responsibilities

To monitor and manage workloads to ensure optimum SLA is achieved
To manage and maintain accuracy of team rotas
Manage and distribute queries and enquiries across EAP teams
Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database
Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved
Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to
To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support
Updating of the live rota and schedule throughout the day including regular error checking
Produce weekly work mode usage report and distribute
Review lunch time distribution as and when required to ensure optimum operational efficiency

What You Bring To The Team

Excellent Attention to Detail
Experience working with Excel
Ability to prioritise and work unsupervised as required
Excellent communication and written skills
Ability to work to deadlines
Ability to work with telephony and IT systems

Benefits

25 days' holiday, plus bank holidays
Day off on your birthday
Holidays increase after 2- and 5-years' service
Cash plan for you (and your children, if any)
Private medical insurance after 5-years' service
Contractual sick pay
Pension Plan and Life Insurance
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fab Friday'!
Company incentives & access to discount schemes
The North West's Top 100 Best Companies to work for in Q3 2023
Top 10 Best Companies To Work For In The Health & Social Care Sector Q3 (Apply online only)LFR

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