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Overview

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.

The Project Coordinator oversees the full lifecycle of circuit services, from new deliveries to customer renewals, and manages ongoing contractual changes and administrative tasks. The role involves processing and verifying sales orders, coordinating with suppliers and customers, and updating customer and asset records. The Project Coordinator ensures the customer service schedules and invoicing align with contract terms, manages cancellations, and verifies timesheets with the Network Operations Centre (NOC). For new service deliveries, the role includes ordering and scheduling, monitoring costs, handling contractual SLAs, and updating SAP records. The Project Coordinator also handles the customer and supplier queries, cancellations, and coordinates service adjustments. Additionally, administrative tasks include authorising timesheets, invoicing, and order management. This role requires excellent organisation, attention to detail, and clear, consistent communication across departments to ensure smooth service delivery and contract fulfilment.

KEY RESPONSIBILITIES:

Managing Customer Renewals:

* Processing sales orders, verifying costs, revenue, and contract dates

* Raising purchase order requests

* Coordinating with suppliers

* Signing call-off contracts

* Updating asset records

* Invoicing customers

* Preparing handover documentation for services into the NOC and finance

* Updating customer service schedules

* Establishing customer invoicing schedules

* Managing customer cancellations according to contract terms

* Managing the ongoing accounts/ cost and revenue

* Liaising with the NOC to approve timesheets against fault calls

Managing New Deliveries:

* Ordering new services with supplier – ensuring costs/contractual SLAs are in line with what has be sold

* Liaising between supplier and customer to ensure all appointments are scheduled

* Monitoring costs

* Monitoring delays and additional charges such as ECC’s (additional contractual charges), Wayleave agreements and permission to build/dig requests.

* Ensuring financial are correct and invoiced, once live.

* Goods Receipting of Supplier PO’s

* Supply Service schedules which are in line with the customer agreement.

* Supply a handover into the NOC

* Ensuring the SAP project is updated with the correct contractual dates and NOC support fees and work hours for correct engineers.

Managing all changes/queries within the lifecycle of the contract

* Assist with invoice queries, from both suppler and Customer

* Dealing with customer cancellations, raising with suppliers and liaising with the NOC team and sales to confirm cancellation. Organising the return of and supplier loaned kit.

* Upgrades/downgrades on existing connections

SAP – Admin

Authorising NOC timesheets against the project checking customer details and fault call reference

Raising manual or setting up invoice schedules sales orders.

Profit/Loss accountability

Qualifications

SKILLS AND EXPERIENCE:

Strong organizational skillsAttention to detail

Ability to communicate effectively with team members, wider business (Sales, NOC, finance teams) clients, and external partners.

The ability to manage multiple tasks simultaneously.Excellent communication skills

COMPANY VALUES:

At North we embrace the following values:

Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry.

Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated.

Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives.

Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface