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Job description

Overview
Quattro Resourcing Limited are seeking a dedicated and customer-focused individual to join our clients team as a Customer Service Advisor, based in Haverhill, Suffolk. In this role, you will be the first point of contact for our clients customers, providing exceptional support across multiple channels to ensure a seamless experience.

Hours:

September – February: Monday to Friday, 9:00 AM – 5:00 PM

March – August: Monday to Friday, 8-hour shifts between 8:00 AM and 6:00 PM (shift patterns may vary), including Saturdays and bank holidays on a rotational basis

Salary:

£12.00 per hour (£24,500 per annum once perm)

Responsibilities

* Answering and managing incoming calls with professionalism and courtesy.

* Handling customer enquiries via email and online chat.

* Assisting with delivery-related queries and providing updates.

* Creating and processing customer orders accurately and efficiently.

* Updating Excel spreadsheets and producing reports as needed.

* Collaborating closely with our clients transport team for delivery coordination.

* Offering face-to-face customer service where required, enhancing the customers journey

Qualifications

* Proven experience in administration, customer service, and sales (Preferred)

* Proficiency in IT, including Microsoft Office (Excel, Word).

* Strong communication skills, both verbal and written.

* Excellent organisational abilities with attention to detail.

* Proficient in data entry with attention to detail.

* Positive attitude and a strong work ethic, with the ability to work well under pressure.

If you're a proactive, organised, and service-oriented individual, you’ll be joining a fun, friendly team dedicated to providing outstanding customer service. We’d love to hear from you