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We are looking for an experienced Customer Service professional to join an innovative, growing, scientific organisation on the outskirts on Cambridge on a full-time, permanent basis.

Typical duties would include:

* Handle customer enquiries via telephone, email, and webchat.

* Liaise with internal teams to resolve any customer issues effectively.

* Provide virtual and in-person product training to clients.

* Processing orders quickly and efficiently.

* Maintaining and updating the CRM with accurate customer information.

The successful candidate:

* Outstanding verbal and written communication skills.

* Excellent problem-solving capabilities with a proactive attitude toward addressing customer concerns.

* Skilled in handling a high volume of customer enquiries and effectively prioritising tasks.

* Keen attention to detail, consistently focused on ensuring customer satisfaction.

* A forward-thinking approach, continuously seeking opportunities to enhance both your role and the department.

* Strong interpersonal skills, capable of fostering positive relationships with both customers and colleagues.

* Demonstrated ability to work autonomously and collaborate effectively within a team.

A full, clean driving licence is essential as you will be required to visit customer sites.

If this role looks like the new challenge that you are looking for please apply via the advert or contact Liam at Eclectic Recruitment.

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions