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Administrator

Chichester

Up to £25,000

Hyde is looking to recruit an Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Administrator at Hyde, you will be working in the Property Services team across a full range of service areas ensuring excellent customer service, as well as managing customer enquiries related to property services works orders.

Responsibilities

* Collaborate with internal teams and contractors to troubleshoot and diagnose repair issues.

* Assist with customer complaints and concerns related to property repairs.

* Collaborate with internal teams, contractors, and suppliers to investigate complaints, implement corrective actions, and provide appropriate follow-up to customers.

* Maintain accurate and comprehensive records of all customer interactions, ensuring information is up-to-date and accessible to relevant teams for tracking and reporting purposes.

* Act as a point of contact for the team ensuring any requests, queries and problems are resolved in manner that improves overall customer satisfaction/ experience.

* Develop awareness of standard information relating to Property Service to deal and respond accurately to any customer queries.

Skills and Experience Required

* Strong IT proficiency, including using Microsoft packages

* Good organisational skills

* Previous administration experience is advantageous

* Strong written and verbal communication skills

Benefits

* A fantastic pension

* Life assurance

* Great holidays

* An award-winning flexible benefits package.

* Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified