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1st Line Support Analyst

Location: High Wycombe HP11 1JU (Hybrid)
Department: Helpdesk

Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.

Key Responsibilities

* Own, update, and progress support tickets, ensuring clients receive timely updates

* Meet Key Performance Indicators to maintain high service standards

* Develop technical proficiency through continuous learning

* Prioritise and organise daily tasks to align with client expectations

* Communicate professionally and effectively with clients and colleagues

* Represent Sharp IT Services in a professional manner at all times

Skills and Experience

* Friendly, personable, and professional approach

* Strong client service focus

* Excellent written and verbal communication skills

* Basic technical knowledge and experience in IT

* Familiarity with Microsoft Server and Desktop Operating Systems

* Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions

* Awareness of Remote Monitoring and Management tools

Benefits

* 26 days holiday plus bank holidays

* Private healthcare, life insurance, dental, and critical illness cover

* O2 discounts

* Study support

* Discounted gym membership

This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team