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Housing Officer
Location: Richmond
Hours: Part-time – Hybrid (3 days per week: 1 day in office, 2 days work from home)
Salary: £21,000 per annum
Are you passionate about making a difference in people’s lives? Do you have the resilience and experience to support those in need? If so, we have the perfect opportunity for you!
Join our dynamic team as a Housing Officer and become a vital part of a charity that has been transforming lives for nearly 35 years.
Our client is dedicated to helping homeless individuals across five South West London boroughs find secure accommodation and work towards a brighter future.
Why You’ll Love This Role:
* Flexible Working: Enjoy a hybrid work schedule with 1 day in the office and 2 days from home.
* Impactful Work: Play a crucial role in providing comprehensive housing and licence management services.
* Supportive Environment: Work alongside a dedicated team committed to overcoming challenges and supporting each other.
Key Responsibilities:
* Housing and Licence Management: Provide advice on licence matters, welfare benefits, and rehousing requests. Assist residents with support needs to sustain their licences.
* Property Management: Help achieve void turnaround targets, manage the advertisement of vacancies, and ensure all administrative and legal requirements are met.
* Resident Engagement: Promote resident involvement in service delivery and decision-making. Handle resident complaints effectively and ensure a high-quality living environment.
* Financial Management: Manage rent and service charge payments, take preventative action to minimize arrears, and assist in setting service charges.
What We’re Looking For:
* Experience: Either a professional qualification in a relevant field or previous experience in housing management.
* Skills: Excellent communication, interpersonal skills, and the ability to work collaboratively. Proficiency in Microsoft Office and housing management systems.
* Attributes: Resilient, empathetic, and committed to making a positive impact.
Desirable:
* Experience in supported housing or general needs housing management.
* A full clean driving licence and use of your own car.
Our Values:
* Working Together: We collaborate with service users, partners, staff, and volunteers to meet the needs of those we help.
* Aspirational: We aim high and encourage everyone to achieve their goals and ambitions.
* Respectful: We value everyone’s views and respect their individual journeys.
* Determined: We tirelessly support people experiencing homelessness to overcome barriers.
* Visionary: We innovate and learn from our experiences to provide long-term solutions.
Please apply with your CV via the apply button