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Facilities Officer

Tunbridge Wells

Role Summary

To assist in the management of buildings, services and processes that support our core business. To help ensure that the organisation has the best working environment for its employees and that it remains a legally compliant employer.

Salary:

£24,400 to £25,400

Hours of Work:

35 hours per week

Contract:

Permanent

Role Specific Responsibilities

Deputise for the Facilities and Health & Safety Manager in their absence

Carry out administrative duties such as managing the incoming office post, facilitate deliveries, creating Purchase Orders, arranging meetings, arranging collections and issuing equipment to staff.

To travel to TCH working hubs to assist with ongoing Facilities/H&S queries and tasks.

Proactively assist in the delivery of a comprehensive office support service including cleaning, supply of equipment, consumables and PPE, post management, building access and security, document archiving, waste management and recycling.

Work closely with suppliers, partners, colleagues, senior management and internal customers to resolve complex issues quickly and to a high standard.

Work with the Facilities and Health & Safety Manager to manage the facilities Help Desk system, adhering to published SLAs in the delivery of a support service.

To ensure offices are well maintained.

To assist in ensuring health and safety policies and procedures remain current and fit for purpose and to undertake accident and incident monitoring and reporting.

To assist in the upkeep of the Business Continuity Plan and associated training.

To assist with managing first aiders and fire wardens, ensuring first aid kits are kept fully stocked and compliant.

Education & Qualifications

GCSE level education including Maths and English - Essential

Qualification in facilities management or a related discipline - Desirable

Knowledge & Experience:

Computer literate with Microsoft Office experience - Essential

Office administration/manager experience - Desirable

Experience in a customer facing role - Desirable

Key Skills & Competencies

Good verbal communicator - Essential

Full driving licence and access to own transport - Essential

Able to write clearly and concisely - Essential

Methodical, accurate and thorough approach to work - Essential

Able to prepare and interpret numerical data - Essential

Good organisational skills - Essential

Negotiates outcomes and solves problems - Essential

Plans and manages own workload - Essential

Behaviours

Calm, confident and approachable - Essential

Keen to learn and develop - Essential

Team player - Essential

Committed to provide a quality service - Essential

The post holder should be willing and able to undertake occasional light manual handling.

Why Choose Us

* Contributory pension scheme 4% to 10% matched contributions

* Hybrid working

* Free onsite car parking

* Life assurance of 4x annual salary (Terms and Conditions apply)

* 30 days annual leave in addition to bank holidays

* Two volunteer days per year

* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

* Extensive annual Staff Wellbeing programme

* Enhanced maternity, paternity, and shared parental leave provision

* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

* Annual flu vaccinations

* Access to an extensive range of corporate discounts on shopping, travel & days out

* Social events, including lunchtime walking, rounders, festive Fridays

General

To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.

Recognise, respect, and promote the different roles and diversity of individuals.

To actively contribute towards the key performance indicators and professional standards.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To participate in training, attend other meetings, and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the Group.

Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.

Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.

Maintain awareness of budget requirements and value for money while delivering your role.

Consider and highlight any risk to the organisation or individuals whilst delivering your role.

Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This role will involve visiting other offices and you will be required to have your own car and full driving licence