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Job Title: Technician (Major & Complex Claims Division)

Job Purpose:
Deliver top-tier decontamination and restoration services for structures, machinery, and electronics as part of a specialized team.

Key Responsibilities:

Adhere to company quality and safety procedures at all times.
Support the project coordination team in delivering commercial and major loss solutions.
Attend daily toolbox talks to address health and safety concerns and monitor project progress.
Oversee and coach temporary staff as needed to maintain productivity.
Ensure the van is equipped, clean, and serviced per manufacturer guidelines.
Report regularly to your line manager and provide meaningful updates to customers.
Manage project documentation and ensure compliance with billing and purchase order requirements.
Identify areas for continuous improvement and potential sales opportunities.
Promote the company culture of Empathy, Integrity, and Excellence while fostering positive relationships among colleagues.
Be willing to travel extensively and stay away from home as required.
Key Interfaces:

Commercial Supervisors, Technical Projects Supervisors, MCC Regional Operations Managers, Policyholders, Loss Adjusters, and more.
Specialist Knowledge:

Knowledge of company products and services, basic CDM regulations, and technical decontamination processes.
Skills & Abilities:

Strong commercial awareness, technical skills, and effective communication abilities.
Resilience under pressure and proficiency in report writing.
Manual dexterity and knowledge of electrical and mechanical equipment.
Education & Experience:

Good general education and previous restoration industry experience are essential.
Desirable: IIRC/BDMA accreditation, IPAF and PASMA certificates.
Performance Measurement:

Progress through competencies, personal reviews, effective completion of work, and adherence to health and safety procedures.
Join Us:
If you’re a dedicated technician ready to make a difference in restoration services, we’d love to hear from you