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Our client has experienced continual growth since its establishment in 1986. They work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

Benefits

* Annual holiday 22 days; increase after 1 years’ service to a maximum of 5 days

* Long service awards; continuous service at key achievements are rewarded

* Perkbox; from free coffees and cinema tickets to trips away and much more

* Volunteer day; paid yearly volunteer days for a worthy cause

The role

Working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents. We are looking for someone who is willing to go the extra mile when resolving queries.

Responsibilities

* Ensure KPI’s are monitored and met monthly

* Undertake audits of your teams work

* Management of supervisor admin function

* Administrative tasks required by the business

Requirements:

* Excellent Telephone Manner

* Customer Service focused

* Excellent Communication and prioritisation skills

* Ability to manage a team