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SDL Solutions Limited is seeking a 1st / 2nd Line Support Technician to join a consultancy company based in Ely, Cambridge.
This role is key to the implementation and maintenance of the company’s computing needs as well as ensuring that facilities are safe and well-functioning.
KEY RESPONSIBILITIES
Support, Helpdesk and Maintenance:
* Provide 1st and 2nd line support to the business via our internal helpdesk to resolve problems in person and remotely and escalate as required, whilst working with third-party support companies.
* Support and administer the internal phone system and mobile phones.
* Install, configure and update hardware and software applications.
* Perform routine maintenance on IT systems.
* Support and upgrade the network across all offices.
* Review the security of data, network access and backup systems and resolve any issues that arise.
* Work with the team providing security training to best practices as well as ensuring that IT systems remain secure.
* Ensure regular communication with the team and Company on IT and facilities updates.
Onboarding, Offboarding and Internal Moves:
* Carry out and support the onboarding of new starters and offboarding of leavers.
* Utilise project management tools to ensure that all steps are completed and a smooth onboarding/offboarding of employees.
* Carry out internal moves by the set deadline ensuring that permissions are reviewed.
* Help users and implement training to increase the adoption of IT services across the business.
* Work with IT suppliers for procurement of IT equipment following internal processes.
Projects:
* Plan and implement IT projects and initiatives both with the team and independently.
* Help identify problematic areas and provide potential solutions and ideas.
* Work with third parties on day-to-day support and projects.
SPECIAL REQUIREMENTS
* Proven experience in an IT Technician or similar Role
* Strong knowledge of Windows, Active Directory, Microsoft365 Admin and Endpoint Manager.
* Ideally knowledge of SonicWALL, Unifi, Android & MacOS desirable.
* Familiarity with cloud services (e.g., AWS, Azure).
* Outstanding problem-solving and analytical skills
* Good team player, demonstrating flexibility and adaptability.
IN RETURN THEY OFFER:
* Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
* Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service
* Excellent training & development opportunities within a growing organisation
* Life insurance, BUPA, Free Park + many more benefits
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Desktop, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, AWS, Azure, VMWare, Hyper-V, MCSA, MCSE, MCITP, MCDST, MTA
Salary range between £25,000.00-£28,000.00 per year
1st / 2nd Line Support Technician – Ely, Cambridge