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Rewards and Benefits on Offer

* Varied and interesting role

* Monday to Friday working hours

* Excellent company culture

* Temporary to permanent position

MTrec’s New Client Opportunity

Our client is a successful and established company based in Crook, County Durham. They are looking for a Customer Service Representative to work with them on a full time, temp to perm basis. If you meet the person specification for the role below, please apply for an immediate response.

The Role you will be Doing

* Ensure a high quality, customer focused service at all times

* Show excellent communication skills with a wide range of customers, suppliers and colleagues

* Liaise and maintain a good rapport with suppliers and couriers for both products and services

* Use various IT systems such as Microsoft packages and in house company systems

* Engage with customers to ensure needs are met and communicate back to ensure customer satisfaction

* Manage complaints in a timely, professional manner

* Have a professional manner when communicating over both the phone and emails

* Respond to email enquiries regarding sales questions

* Answer all incoming sales and customer service calls

* Prepare finance options and applications for the company, and approve/cancel when applicable

* Send payment emails to customers requesting payment on BACS orders

* Gain an excellent product knowledge and efficiently assist customers

* Partake in managing social media platforms

* Support team members with payment queries

* Support team with product knowledge

About You

* Have previous experience in a customer service based role

* Have excellent communication skills

* Deliver an excellent customer experience at all times

* Have knowledge of Microsoft packages

* Be IT literate

* Have the drive to maximise sales

* Work collaboratively with the team to ensure high performance and a customer driven environment