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Reporting to Field Service Manager, the role includes communication with internal and external customers and ensuring that their expectations are met. The service department works across a wide range of business sector customers medical, education, commercial so provides an interesting work environment.

Duties and responsibilities:

* Provide general support on departmental issues/procedures.

* Support project engineers in providing customers timely quotations/technical information

* Support department financial/invoicing queries.

* Liaise with suppliers for additional information, deliveries, project management & engineer visits.

* Maintain our systems to ensure all Quotations and Projects are efficiently and effectively dealt with. This may frequently require a creative approach to problem solving/planning/organisation of workloads and resources on a regular basis.

* Liaise with both purchasing and production colleagues to ensure customer requirements are met with regards to delivery dates

* Have a proactive approach to the execution of the work to ensure that all key items are dealt with, or escalated to ensure an effective turnaround.

* Provide customer support ensuring complaints or queries are answered promptly or directed appropriately

* Good working knowledge of Microsoft Office, would be beneficial as we are actively improving current administrative tools and processes

* Manage the service inbox – Direct customer contact in relation to the above processes.

Skills/Experience

* Accuracy/attention to detail is imperative to this role

* Ability to multi-task due to reactive environment of the service department.

* Ability to work through tasks in a disciplined and organised manner

* Ability to operate on own initiative and priorities workload accordingly, with support of other team members where required.

* Competent PC skills (SAP and Microsoft Office)

* A conscientious and enthusiastic team player with a confident manner

* Customer service skills

* Training will be given to cover existing internal systems where required.

Contract Type: Full Time
Hours : 39 hours per week Monday to Friday
Location : Consett

Formed in the UK in 1974, Airedale is a world leader in the delivery of innovative thermal management solutions in mission critical environments like data centres.

At our heart we’re a technology company, working with huge global colocation and hyperscale clients to design, build, install and optimise precision cooling systems that operate 24/7/365 in data centres all over the world. We are engineers, we are problem solvers and we are passionate about the role that air conditioning plays in an increasingly connected world. We’re also passionate about sustainability and we’re part of the Modine group, a global organization with fiscal 2024 revenues of $2.4 billion, who’s vision is to help engineer a cleaner, healthier world.

Prospective candidates must have proof that they have the right to work in the UK.

We kindly request that recruitment agencies do not contact us regarding the position. CVs will only be accepted directly by interested candidates and no speculative CVs will be accepted