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Role: Service Transition Manager

Salary: From £54,000 per annum
Brand: Cantium Business Solutions
Location: Kings Hill (Hybrid)

The Role

Cantium Business Solutions, part of the Commercial Services Group are seeking a Service Transition Manager who has prior experience managing change and testing and new IT service introductions.

This is a business essential role as the successful candidate will ensure new, modified or retired services are delivered and strive to meet business requirements. They will oversee the operational execution of change, configuration and release management processes across the integrated supply chain ensuring adherence to policies.

This is a hybrid working role with at least one day per week working in our Kings Hill office, please consider your commute prior to making your application.

What Cantium can offer you:

Minimum of 33 days holiday (inc. bank holidays)

Generous contributory pension scheme.

People focused culture with great communication and development opportunities.

A wide range of workplace wellbeing services.

Electric Car Scheme.

Employee shopping discount scheme.
Key Duties

Define policies for service transition and disciplines and establish effective controls and principles and measure performance of policy compliance

Identify and implement improvements to service transition processes to ensure cost effectiveness and improvements to current processes

Develop and manage Change and Release processes to deliver results and collaborate on resource planning/deployment to optimize shared resources

Responsible for the control of Changes and Releases to the live environment and that the integrity and stability of live services is protected

Responsible for the development and implementation of Knowledge Management across ICT teams ensuring adherence to policies and processes to improve efficiency and drive down cost
What we need from you

Level 5 or degree qualification or equivalent experience in a similar role

ITIL foundation certificate

Demonstrable knowledge of IT Service Design and implementation methodology

Extensive experience of change and release management

High level experience in commonly used customer applications and their usage

Strong desire to learn new software/hardware in depth in a timely manner

Excellent customer interaction skills and comfortable communicating with senior stakeholders and third parties

A team player and great attitude
About Cantium Business Solutions

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 29 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more