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IT Support Technician / Support Engineer - 2nd Line

Ipswich

around £35,000 - £38,000 plus up to 10% bonus (OTE upto £41,800), 7%-15% pension, life, IP, Healthcare and more

Key skills/qualifications/criteria:

- Excellent knowledge of Microsoft Windows Server operating systems
- Strong knowledge of Microsoft Office 365
- Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
- Good Knowledge of backup and DR services (Azure)
- Experience in managing switches and routers
- Good knowledge of Mitel phone systems and SIP trunking
- Knowledge of Windows Script Host/VBScript/ PowerShell
- Strong knowledge of Microsoft Windows 10, Windows 11
- Solid understanding of security best-practices, implementing and maintaining to keep the business protected at all times

We all want to work for that business that will look after us and our career, take social responsibility seriously, give back and really value their employees. There are many that say it but this one walks-the-walk. Last year they paid the full 10% bonus and added an extra £1k to everyone as an extra thanks. The package is always being looked at and improved. They support a variety of charities, both locally and nationally, have a yearly family day, two Christmas events and a huge budget for training and personal development. oh, and with a team over 250, they only lost three people last year.

IT is growing, with a move away from MSP, office expansion and big warehouse relocation there is a lot to do to support this growing company and its 260+ users. That said, quality is super important, not just closing down tickets. High level of customer service, not afraid to get deskside, triage and prioritise quickly and give the best IT service you can give.

You will be challenged, supported and given huge opportunities for learning, development and a clear career path built around you. They love ambitious people and with the department expanding there will be lots of chances for growth and promotion.

There is a great mix of BAU support and project work so you will get to experience the full breadth of a support role, no day the same. With c125 office users and c125 in the field, support tickets are varied and challenging as are the huge change projects in motion.

If you are an experienced IT Support Engineer looking for that next step, that career defining role where you can really fly then apply now or contact Simon at Ithika Recruitment for more information and a confidential chat.

Ithika Recruitment, partnering world-class talent with world-class companies