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Housing Services Manager

Rugby

Job Role

Take the lead in the operational delivery of the Council's housing service and will be responsible for:

Housing (both tenancy and estate) management for the Housing Revenue Account portfolio of properties, including the Independent Living Service and the Council owned Gypsy and Traveller site.

Oversee the management of the Council's housing management function to ensure excellent, value for money, service delivery in compliance with regulatory and legal requirements

Lead by example in facilitating a responsive and empathetic service which puts the customer first and has a focus on tenancy sustainment

Nurture the motivation and development of the teams, whilst being decisive in tackling behaviours which do not accord with our corporate values

Understand the performance of the service and identify opportunities for service improvement, innovation and development, for the benefit of customers and to ensure a healthy Housing Revenue Account

Develop and maintain positive relationships with elected members in compliance with the corporate Officer & Member protocol

Form part of the Homes and Communities Management Team, as well as the Corporate Management Team, and in doing so will be a key collaborative player in supporting the Council to achieve better outcomes for the people of Rugby