Login to Apply

Customer Service Executive

Salary: £25,000 per annum, plus bonus

Location: Bournemouth (Hybrid Working after probation)

Hours: 37 ½ hours per week, Monday – Friday 9.00am – 5.00pm

Contract: Temporary to Permanent

Join a dynamic team and make a difference in the veterinary industry!

We're seeking a talented Customer Service Executive to join our clients fast-growing company, revolutionising pet healthcare plan management for veterinary practices. Based in a vibrant Bournemouth office, you'll play a crucial role in supporting customers with their pet healthcare needs by providing exceptional customer service.

Main Responsibilities:

* Inbound Customer Support: Handle incoming calls, emails, and tickets from clients.

* Data Management: Process customer transfers, manage feedback responses, and ensure system alerts are addressed promptly.

* Administrative Tasks: Handle incoming post and update customer information as needed.

Skills/Experience Required:

* Previous customer service experience, ideally over the phone

* Strong communication skills, both written and verbal

* Ability to multitask and work with various systems

* A positive and team-oriented attitude

* Excellent problem-solving skills

* Attention to detail

What our client offers:

* Competitive salary with uncapped earning potential through performance-based bonuses

* Company-wide annual bonus scheme

* Annual performance reviews with opportunities for salary increases

* 25 days annual leave + bank holidays

* Modern, open-plan office in Bournemouth

* Opportunities for career progression in a growing company

If you're a motivated individual looking to join a thriving company and make a positive impact, we want to hear from you!

Keywords: Customer service, veterinary, pet healthcare, Bournemouth, hybrid working