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Account Manager - Direct Mail
London (North)
Up to £45,000 DOE

If you’re a customer centric Account Manager with an excellent understanding of Direct Mail and looking to join an established business that prioritises its client and staff, then I might have an ideal opportunity for you!

As an Account Manager, you will use your existing knowledge of the direct mail and/or print industry to support the achievement of business goals by being responsible for the day-to-day delivery of key client accounts (direct mail, print, and digital services). You will provide a high-level of client communication and ensure SLA’s are met.

Your Key Responsibilities:

Manage key strategic clients, presenting the company as a professional, value-added solutions provider.

Understand and comply with the companies policies and procedures.

Undertake support tasks as required (e.g., managing issues, invoicing, etc.).

Ensure all documentation is correctly completed on time and meets compliance requirements.

Complete all invoicing within 48 hours of job completion.

Participate in team meetings for production status and pre-production meetings for new projects.

Administer jobs with effective cost management to ensure work is completed on time and within budget.

Keep clients informed of the progress of their job daily.

Be fully aware of the client portfolio allocated and track performance on each account.

Escalate and manage any issues internally through to client resolution and satisfaction.

Monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings.

Develop and add additional revenue to active accounts.

Key Skills Required:

Excellent verbal and written communication skills.

Effective listening skills.

Good administration skills.

Computer literate with a good understanding of Management Information Systems (e.g., Shuttleworth) and Microsoft applications.

Methodical with good attention to detail.

Ability to accurately translate key strategic client requirements into production requirements.

Excellent knowledge and practical understanding of lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing, and postal services.

Able to generate innovative and effective solutions and added value to both meet and exceed client requirements.

Able to cope with multiple projects at one time.

Team player, able and willing to assist other members of their team and to contribute towards common team objectives.

Flexible and adaptable.

Apply now for a quick response ?

Please note, while we welcome international applications, we are unable to offer sponsorship.

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