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RL31337

Felixstowe

Field Service Engineer

£37.5k + overtime

Alecto Recruitment is working with a global materials handling company on the lookout for a motivated and skilled Field Service Engineer to join their team in the Felixstowe area. This role involves the maintenance, servicing, and repair of their equipment while ensuring excellent customer service and high-quality technical support. You will play a crucial part in ensuring our customers receive top-tier service and support, fostering lasting relationships, and delivering exceptional problem-solving expertise.

Main Tasks and Responsibilities

Service and Repairs: Perform all service, repair, warranty, and inspection tasks allocated daily, ensuring high-quality standards.
Customer Interaction: Build and maintain strong, professional relationships with customers, delivering a customer-focused approach to all interactions.
Technical Support: Respond to customer inquiries regarding technical aspects of products and services.
Troubleshooting & Diagnostics: Investigate and resolve technical issues, including fault-finding and diagnostics of CANBUS and electrical systems.
Skill Development: Continuously improve technical knowledge of the products, services, and industry standards.
Compliance: Adhere to company and legal standards, including health and safety practices, code of conduct, and other regulatory guidelinesWhat You'll Need to Succeed

Technical Expertise: Experience in mechanical and electrical engineering with a strong background in heavy plant equipment and hydraulic systems.
Problem Solving: Ability to troubleshoot, diagnose, and resolve technical issues efficiently.
Communication Skills: Excellent verbal and written communication skills for clear, effective customer and team interactions.
Quality-Oriented: A strong attention to detail and dedication to delivering high-quality work.
Self-Motivation: Proactive and able to work independently or as part of a team with enthusiasm and a drive to meet targets.
Qualifications: Relevant mechanical/electrical engineering qualifications.
Technical Skills: Proficiency in reading electrical wiring diagrams and diagnosing faults in CANBUS systems.
IT & Analytical Skills: Good IT literacy, numeracy, and analytical abilities to support diagnostic work and reporting.Benefits

Tailored Training Plan: Training on products, safety protocols, electrical systems, and OEM engines and transmissions (e.g., Volvo, AGCO, Cummins & Dana).
Cutting-Edge Equipment: Access to a high spec, fully equipped mobile workshop with the latest generation tools and technology.
Professional Development: Performance and personal development plans to help you advance within the company.
Competitive Compensation: A competitive salary and comprehensive employee benefits package.
Overtime: Monday to Saturday at 1.5x hourly rate; Sunday at 2x hourly rate.
Holiday: 25 days holiday, plus bank holidays, with the option to buy or sell additional days.
Pension: Contributory pension scheme (salary sacrifice).
Life Assurance: 4x life assurance.
Private Vehicle Use: Option for private use of a company vehicle (subject to tax).
Employee Benefits: Discounts on high street shopping, technology, and workplace bike scheme.
Support & Collaboration: Work alongside a dedicated team with access to full technical and R&D support from the manufacturer, ensuring your skills remain cutting-edge as technology evolves.To apply for this role, please send your CV to (url removed) or call (phone number removed) for more information.

If this role would not be of interest to you but may be a suitable friend or colleague, we can offer paid referral fees for successful placements.

IF YOU ARE: Crane Technician, Crane Engineer, Materials handling technician, materials handling engineer, field service engineer

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