Login to Apply

Senior Ribbon Engineer

Permanent

London (Hybrid with a high degree of flexibility)

£65,000 Per Annum

My client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.

This is an exceptional time to join the company, supporting clients in 100 different countries via our UK-based Network Operations Centre and our in-house technical, engineering and professional services teams, as well as via their established network of global partners.

Their culture is open, honest & supportive and they only partner with best-of-breed technology vendors such as Microsoft, Cisco, Amazon, Genesys & Avaya.

They have a service-based culture, which earns "Trusted Advisor" Status with blue-chip customers. They require skilful, ambitious and flexible staff to work alongside us to continue our success and expansion.

They are now looking for an Experienced Ribbon Engineer with a wealth of experience working with a variety of SBSaaS solutions and designs.

The Role

You will be responsible for my client's Ribbon SBCaaS platform which comprises of SBC Core, PSX, RAMP & Analytics. As part of a platform team the role includes provision and decommission of customer services, providing support of customer services and the maintenance and development of the platform, including creating and updating internal documentation.

Responsibilities

Provision of new customer services
Decommission of cancelled services
Technical onboarding and offboarding of carriers and/or services
Management of customer tickets
Performing diagnostics and troubleshooting
Routine maintenance of the platform including backups, patches etc.
Development of platform including upgrades and creating PoCs
Management of and acting upon proactive monitoring
Creating and updating internal documentation
Mentoring/coaching of junior staff

Key Stakeholders

Network Services Provisioning Team
Project Management Office
Service Desk
Customer Success Team
Service Delivery Team
Customer Stakeholders
3rd Party Partners & Vendors
Pre-Sales

Education & Training

SBC Core Support Professional Certification
PSX Support Professional Certification
Any other Ribbon certifications
Relevant and proven Industry experience

Key Skills & Experience

Ribbon SBC Edge
Ribbon Analytics/Protect
Ribbon EMS/RAMP
Other SBC Products
Linux
Good understanding of UDP & TCP
Minimum of 5+ years of technical experience with Ribbon Core SBC
Excellent problem solving abilities with a solution orientated approach
Experience of creating technical documentation
Excellent verbal & written communication and presentation skills
Customer-focused, business-oriented, able to exercise independent planning and judgement

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy