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Description

Sales Coordinator

Salary £27,000

Monday - Friday 08:00-17:00pm (to include a 45-minute un-paid lunch break daily)

25 days Holidays + stats days (25 to include 3-4 for the period of the Christmas break when we are closed)

Reports to: Internal Sales Manager

Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you!

Your Role:

As a Sales Coordinator, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations.

What You’ll Be Doing:

* Processing customer quotes and orders efficiently via email, phone, and web platforms.

* Upselling and cross-selling to maximize sales potential and provide customers with the best solutions.

* Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience.

* Following up on quotes, ensuring conversions, and maintaining strong relationships.

* Supervising inbox activity and ensuring all customer communications are addressed promptly.

* Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations.

* Escalating issues proactively, always striving for quick resolutions.

* Meeting KPIs and service level agreements (SLAs) to uphold our high standards.

* Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate.

* Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued.

Requirements

What We’re Looking For:

* A positive, customer-focused attitude with a passion for delivering service excellence.

* A confident communicator who enjoys engaging with people and building relationships.

* A multitasker with strong attention to detail and the ability to work under pressure.

* A team player who thrives in a dynamic, collaborative environment.

* Someone who takes pride in their work, always striving to exceed expectations.

Benefits

Why Join Us?

* Competitive salary and benefits package.

* Career growth opportunities in a thriving company.

* A fun, supportive team culture where your efforts are valued.

* The chance to make a real impact on the customer experience and company success.

If you’re ready to take your career to the next level and be part of a team that values excellence, apply now! We’d love to hear from you