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A client of mine who is a Leading Manufacturer in Brighton is looking for an experienced Customer Services Representative to join their team. Ideally this candidate will be German Speaking, you will provide pre and post sales support and advice on all products ranges marketed the manufacturer and Suppliers and general Customer Service Support. Experience as a Customer Services Representative would be essential, In addition to this a background in Manufacturing and being fluent in German is a necessity of this position, due to their client base.

Job Role

Perform contract reviews on all orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary.
Clean and control orders, construct part numbers as required and pricing checks.
Issue and follow up on quotations.
Inform customers on actual status of their delivery dates.
Administer all acknowledgements to the customer.
Pass on information from Production to the European Sales Team.
Manage web orders of key customers.
Log and assist with handling of customer complaints and liaise with QA on progress.
Consistently present a professional image and deliver superior customer service.
Provide English and second language support to customers, distributors, sister subsidiaries, external sales internal sales and other departments.
Work with the sales and support teams in Europe and elsewhere to extend the support for products worldwide. This will include answering the sales telephone line, entering and checking orders.
Provide back up support to all the internal teams as required.
Promote additional sales by providing excellent and timely support and advice to existing and potential new customers.
Work closely with other colleagues in the Customer Service team, Dispatch, Purchasing and Manufacturing.
Occasional customer site visits for on-site support or to assist the sales team when visiting customers. These could be in the UK, Europe or elsewhere
May be assigned additional projects and responsibilities at the sole discretion of the Line ManagerSkills/Knowledge

Written and verbal fluency in the English language & German
Demonstrable ability of effective handling customer's enquiries by telephone and email
Experience of interaction with Customers in a sales office or support environment
Experience using Microsoft Windows operating system and Microsoft Office (or similar package)
Excellent verbal and written communication skillsTransferable soft skills

Excellent numeracy skills
Competence in effectively prioritising and problem-solving
Ability to work cross-functionally
Customer focused
Courteous always to both internal and external customers
Team player
The ability to work accurately and efficiently in a fast moving, changing environment yet always keeping sight of the customers' needs.To apply for this position please email an updated version of your CV to (url removed) or call on (phone number removed)

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