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This permanent role is critical in maintaining the high-quality delivery of IT services to their customers.

Key Responsibilities:

Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person requests
Log, update, and manage all calls through the IT call logging system for our client support of software and hardware in the operational environment
Manage software licenses, including ordering and distributing software
Safeguard the confidentiality, integrity, and availability of company and customer information
Allocate technical calls to the appropriate resolver group, initiate escalation procedures, and manage incidents

Job Requirements:

Experience in an IT Service Desk environment
Familiarity with Office 365 and Microsoft Azure
Understanding of mobile telephony and smart devices

Benefits:

Permanent role with stability
Opportunity to work within the prestigious Defence & Security sector
Structured and supportive on-site work environment
Collaborative team culture
Employee benefits package
This position is based full-time on-site at the Farnborough office with staggered shift patterns to ensure comprehensive support coverage.

If you have experience in IT Support, this is an excellent opportunity to further your career within a dynamic and secure environment. Apply now to join our client's dedicated team in Farnborough