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Salary Range: £28,000 - £33,000 gross per annum including car allowance, fuel card is provided on top

Contract type: Employment, permanent, full-time role

Location: Southwest London

We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimizing disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the projects team and residents, you will take the lead in resident liaison work.

Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries.

Main Objectives of the Resident Liaison Officer role:

* Communicate with residents to organise property visits

* Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done

* Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty

* Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines

* Handle complaints patiently and efficiently

* Keep project trackers updated in line with the program of works

Do you have what it takes?

* Driving license and access to own vehicle

* Customer focused mindset

* Generally IT-minded, comfortable with the full Microsoft package

* Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner

* Excellent communication skills

* Timekeeping and reliability

* Prioritisation skills and flexibility are required to meet commitments and deadlines

* Organised and excellent administration skills

Desirable qualifications but not essential:

* First Aid qualification

* Health & Safety Awareness

Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:

* 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)

* Up to £2,000 reward for successful recommendations as part of our referral scheme

* Significant savings on daily shopping through our benefits portal

* A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year

* A supportive culture and a great team with exceptional talent and experience

* Trained Mental Health First Aiders support

* Annual training budget so you can focus on your personal and professional development and much more…

About us:

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.

Specialising in planned maintenance and refurbishments within the dynamic social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together