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Job Title: Resident Liaison Officer
Location: Thurrock, Essex
Salary: £32,000 per annum + £3k Car Allowance
Sector: Social Housing

Resident Liaison Officer

About Us:
We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Thurrock, Essex . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success.

Key Responsibilities of the Resident Liaison Officer:

Engaging with residents and understand the needs of the community to deliver a personal service
Provide a friendly courteous service in connection with residents
Support, communicate and advise the site team
Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
Be committed to diversity and inclusion of all
Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
Undertake resident profiling to identify individual needs and tailor our service
Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
Make access arrangements mutually convenient with residents
Attend evening/weekend appointments where necessary
Organise community events
Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
Lead aftercare/handover service

Requirements of the Resident Liaison Officer:

1+ year of experience as a Resident Liaison Officer (Social Housing).
Strong communication skills and empathy.
Ability to work under pressure
Excellent Communication Skills
* Excellent Time Management
Work well under pressure
The ability to meet deadlines
People management skills
Negotiation skills
Self-Motivated
High levels of accuracy
The ability to think strategically
Presentation skills
Able to work on own initiative

If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed)