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We are seeking an experienced and driven professional to step into the role of Operations Manager at a prestigious, retail-led mixed-use destination in the heart of Central London. This high-profile estate combines retail, leisure, residential, and office spaces, offering a dynamic and rewarding work environment.

Key Responsibilities:

* Oversee Hard & Soft service providers across the estate, ensuring exceptional customer satisfaction.

* Manage and control the operational budget, contributing to the annual service charge process.

* Ensure compliance with all Health & Safety regulations.

* Build and maintain strong relationships with a diverse range of stakeholders, including onsite tenants and the landlord.

* Lead PPM measures and oversee fit-out and project work across the estate.

What This Role Offers:

* Have a lasting impact on tenants, and visitors, by ensuring operational efficiency for each individual building.

* Significant opportunities for career growth within a renowned organisation.

* The opportunity to collaborate closely with a wide range of stakeholders while working alongside an experienced and supportive team.

What We’re Looking For:

* Proven operational expertise, including a strong track record of managing teams and contractors effectively.

* Comprehensive knowledge of PLANT rooms and hard services management.

* A confident, self-assured team player with the ability to lead and inspire during challenging times.

* Ideally, professionally qualified with IOSH or NEBOSH certifications.

Salary & Benefits:

* Competitive basic salary of £55,000 to £62,000, dependent on experience