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Allocate duties to enable all staff to have the necessary training and development to enable them to perform to their optimum capability.
Create an open culture of trust and honesty, inspiring and motivating employees to be proud to work for Arriva
Ensure adequate recording of absence and that drivers adhere to policy and procedures. Respond to customers in a positive, understanding, friendly manner, providing as much information as possible to answer customer enquiries. Ensure complaints are answered in a timely manner and fully investigated with appropriate actions taken to prevent a reoccurrence
Effectively manage the day to day operational systems (DAS, Hacon, EP Morris, etc.) Ensure drivers report for work on time, are fully briefed / updated on the latest c ommunications, including driving standards/road incidents updates, and are allocated the specific vehicle to take out on service. Ensure that drivers present themselves for duty wearing the correct uniform in the correct manner.
Ensure all duties are fully staffed. Accurately record lost mileage on service disruptions and enter on the system. Liaise with Engineering Dept to ensure vehicle availability and progressing vehicle issues. Ensure correct hours are recorded daily on the computer/wages system. Monitor quality standards as defined by Arriva KPIs and local business objectives. Make sure the depot and Bus Station are operated within legal and statutory requirements. Communicate with Trade Union reps, with a view to achieving a positive working relationship based on mutual honesty and trust Participate in and encourage the engagement of the drivers in Operational Excellence, building their own awareness and capabilities in the tools and techniques as part of the Depots roll out to deliver effective performance, people and process improvement