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Job title: Cloud Support Manager (M365 / Azure)

Salary: £50,000 - £70,000 DOE

Location: UK Remote

Clearance Required: SC Clearance (*applicants need to at least be eligible)

This is a great opportunity for a Support Manager to join a leading Microsoft Gold Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. You will get to work in a collaborative team at the forefront of digital transformation working with the latest cloud technologies (M365, Azure & AI / Co Pilot)

The Cloud Support Manager is responsible for leading the cloud support team and overseeing the performance, availability, and maintenance of cloud infrastructure. This role involves managing the day-to-day operations of cloud-based systems, ensuring customer satisfaction, providing technical guidance, and collaborating with cross-functional teams to enhance cloud service offerings.

Key Responsibilities:

5+ years of experience in cloud infrastructure support or management, with ideally 2+ years in a team lead / management role
Strong technical background in Microsoft 365 and Microsoft Azure
Proven experience in incident management, support processes, and operational excellence
Skills in ITSM
Strong knowledge of Microsoft Endpoint Manager
Strong knowledge of Microsoft Intune, such as the use of configuration and compliance policies and the packaging of complex applications
Strong knowledge of the Microsoft Security and Compliance feature set
Experience of supporting Azure infrastructure
Experience of supporting Azure applications hosted on Azure (PaaS, IaaS and SaaS)

Nice to have:

Microsoft 365 / Azure / Power Platform certification
ITIL certification in service managementWhat's on offer:

Enjoy the freedom to work remotely with flexible hours that promote a healthy work-life balance
Offer ongoing training, certifications, and pathways to advance your career within the company
Be part of impactful cloud transformation projects for leading global clients, working with the latest technologies in a forward-thinking environment
Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do
As a Microsoft Partner, you'll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem

Click apply or get in touch with Joe Bigsby on (phone number removed) or (url removed)

Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy