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Red Recruitment is recruiting a Customer Service Advisor to join our client, who is one of the leading providers of repair services in the North West. Our client aims to provide an efficient and transparent customer experience for all clients throughout their journey regardless of complexity or challenge.

As a rapidly growing business, our client is now expanding their team and is looking to recruit an experienced Customer Service Advisor in Central Manchester.

The salary for this position is £25,000 per annum.

Benefits and Package for a Customer Service Advisor:

Salary: £25,000 per annum
Hours: Monday - Friday, 9am - 5pm, rolling Saturday rota, 9am - 1pm (currently 1 in every 5)
Contract Type: Permanent
Location: Central Manchester
True equal opportunities employer
Day off for your birthday plus a gift
Free access to wellbeing and mental health support through Health Assured's Employee Assistance Programme
Company social events all paid for (sometimes including overnight stays)
Your child's first day of school off work
Dress down Friday every week
20% off conveyancing
No bank holiday working
Employee of the Month Scheme
Long service bonus
Extra holidays given for 100% attendanceKey Responsibilities of a Customer Service Advisor:

Being responsible for all aspects of the repair management process
Ensuring vehicle repair bookings are met in accordance with set-level agreements
Offering empathetic support to customers and liaising professionally with external partners
Ensuring all company policies are adhered to including GDPR and FCA regulations
Working to uphold the company's policies, values and missionsKey Skills and Experience of a Customer Service Advisor:

Previous experience in a customer service role, giving exceptional customer service is required
Previous experience working in the repair or insurance industry is preferred
Experience using ProClaim IT systems is advantageous but not essential
Great attention to detail and excellent written and verbal communication is required
Good time management and organisational skills are also essential for this roleIf you are interested in this role and would like to know more, please apply now!

Red Recruitment (Agency)