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Client Patient Administrator
Location: Sheffield, S11
Hours: 40 hours over 5 days per week (flexibility depending on service needs)
Out-of-hours work paid at 5%
Salary: £27,040 annually
Contributory pension scheme (NEST)
The Opportunity
An exciting opportunity has arisen for an experienced and highly organised Client Patient Administrator to join a private, professional residential rehabilitation and mental health service. This organisation specialises in delivering bespoke, one-to-one retreats for high-value clients, as well as launching a private mental health clinic offering mental health and ADHD assessments.
Working alongside a multidisciplinary team, this role involves close coordination with therapists, case managers, chefs, and clinical staff to ensure smooth operations and exceptional service delivery. This is a fantastic opportunity to join a growing organisation committed to delivering compassionate and high-quality care.
They are seeking individuals with strong administrative experience, particularly from private healthcare or other fast-paced, client-focused sectors where managing logistics, teams, and resources is essential (e.g., event coordination, and field services).
The Role
As a Client Patient Administrator, you will play a central role in ensuring the seamless delivery of client care and operational support. You will manage a varied workload with excellent attention to detail while keeping the client and staff experience at the forefront.
Key Responsibilities:
* Acting as the key point of contact for clients, families, and staff, managing communication and documentation.
* Coordinating and scheduling treatment plans, including therapist assignments.
* Ensuring all properties are prepared, including organising Welcome Packs and on-site logistics.
* Managing Guest admissions alongside live-in case managers.
* Coordinating services such as housekeeping, chefs, food shopping, and cleaning.
* Conduct regular check-ins with case managers and clients to ensure all needs are being met.
* Providing back-office support for client and staff queries, changes, and additional requirements.
* Supporting senior leadership teams with administrative tasks such as report writing, meeting coordination, and research.
Skills and Experience:
To be successful in this role, you will need:
* Experience working within a Private healthcare setting.
* Excellent written and verbal communication skills.
* Strong organisation and time management abilities.
* Experience working independently as well as part of a remote team.
* Proficiency in Microsoft Office packages.
* The ability to remain calm and professional under pressure.
* A flexible and dynamic approach to managing workload and priorities.
* A compassionate and empathetic nature when dealing with clients in challenging situations.
* A professional and polished appearance suitable for engaging with high-value clients.
This is a unique and rewarding opportunity to contribute to a service that delivers life-changing care to its clients. If you are a motivated, highly organised professional with a commitment to delivering exceptional client care, we would love to hear from you!
At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.
Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful