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JOB TITLE: Customer Service Administrator

LOCATION: Exeter

SALARY: £23,000-£25,000 per annum DOE

HOURS: Full time, 08.30am-5.00pm, Monday to Friday

BENEFITS: Good holiday package, pension scheme, modern office with great amenities, free parking, and welcoming environment

THE COMPANY: An award-winning, local company, who really focus on employee wellbeing.

THE ROLE: We are delighted to be recruiting for a Customer Service Administrator for this great Exeter based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs and customer management.

Daily duties will include:

Answer customer calls, via phone, emails, text and chat service
Update customer records and maintain database and company system
Resolve and record any customer queries in a timely manner
Account manage existing customers ensuring that they are receiving the best possible service
Respond to email enquiries and general administrative tasks
Ensure all parts of the customer's order process has been successful
Process all customer documentation and maintain files and recordsThe successful candidate:

Excellent communication skills and telephone manner
Customer service experience, this could have been gained in hospitality or retail
Strong IT and MS Office skills
Willing to learn new systems and undergo training
A resilient, can-do attitude where no job is too big or small
Works well in a team, and happy communicating with the wider company
Takes onboard feedback in order to progress personal development in the role
A positive disposition and someone who enjoys a fun dynamic environmentIf you are interested in finding out more please apply online, email (url removed) or contact the office on (phone number removed).

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