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Reporting to the Contact Centre Manager, you will be responsible for supporting the organisation and practice teams to ensure we are delivering excellent patient care to our patients. That we are responsive and driven to provide the best services to our stakeholders.

This is a full time, permanent role, 40 hours per week Monday - Friday 08:30 - 17:30 based in the support office in the heart of Watford.

Your duties will be:

* Administrative support, and coordination, between all elements of day-to-day IMOS business management

* Responsible for booking in IMOS patients

* Support with IMOS downloads

* Responsible for building and managing all new lead communication – call handling and templates

* Handle and book in new private leads for practices– Phone calls and website enquiry forms

* Providing Clinician Support Administrators with converted leads relevant to their assigned clinician to complete the patient journey

* Maintain lead database within Zoho

* Support and training on CRM throughout the business

* Meet and exceed monthly and quarterly lead generation targets

* Successfully support organisational delivery against OKR’s and KPI’s

* Maintain a consistent level of outbound telephone activity to prospective new customers

* Use existing data to identify potential new business leads

* Provide first-class service and build rapport with patients and stakeholders

* Update the CRM system with accurate data

* Support Practice Support Officers in daily tasks – provide training when required

* Adhere to GDPR compliance at all times when handling patient data

* Successfully support the team and practices to deliver exceptional patient care within a timely and professional manner

We are looking for candidates who hold:

Excellent communication and strong working relations with patients and colleagues, friendly and professional with an ability to manage multiple stakeholders.

Great attention to detail and able to work with high volume and within short deadlines.

Appreciation for the importance of timely, complete and accurate documentation, seeing actions through to closure.

Able to manage multiple priorities in a fast-paced environment where priorities can change quickly

Close to the detail with requirements and operational needs

A strong team player who is willing to actively work across the team adopting a can do and flexible attitude.

Proactive forward thinker who anticipates patient or stakeholder needs or procedural problems and finds and recommends solutions.

Demonstrate Together Dental’s Company vision and values

In return we can offer you a great range of benefits including:

* Staff referral schemes

* Birthday off each year!

* Free parking

* Discounted dental treatment after 6 months service, extended to family after 12 months

* Support from our People Team, Finance and other support teams should you ever need it

* Fully funded DBS checks

* Access to an Employee Assistance Platform, your mental well-being matters to us!

* Career mobility and progression opportunities

* Auto enrolment into a pension after 3 months service

Interested? We can't wait to hear from you