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Service Desk Analyst – Ipswich – 3 month rolling contract 

Overview - full time office based role 

An exciting role has arisen working as a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.

Role & Responsibilities:

Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

Monitoring and maintaining computer systems and networks.

Setting up accounts for new users.

Repairing and replacing equipment as necessary.

Testing new technology.

Administering Microsoft 365.

Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.

Maintaining and updating technical documentation regularly

Essential Skills & Experience:

2+ years’ experience in a 1st/2nd line support role

Good knowledge and experience of ITIL Best Practice

Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN

Passionate about IT and providing customer service

Microsoft products – Azure, Azure AD