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Amadeus Ticketing Manager Required

This long established luxury tour operator is seeking a Ticketing Manager.

To manage and support the operation of the ticketing team that provides accurate, efficient and professional ticketing support to all programmes within the Group in the UK.

The role will require managing a team of ticketing executives along with assisting in the daily tasks that the ticketing team undertake as well as supporting the sales teams with air related issues and queries.

RESPONSIBILITIES:

Effectively manage a small, experienced team of ticketing executives

Develop processes to fully utilise GDS functionality, improve efficiencies and to provide ex-emplary service to internal and external clients
Work in partnership with commercial air support to help deliver a global group air strategy
Managing fare distribution through Amadeus FareXpert
Provide air training support to the in-house training team
Reporting on air related issues - utilising GDS and internal reservation systems
Providing air support to duty managers
Ticketing team responsibilities:
Issue, revalidate, re-issue and exchange tickets
Carry out quality control checks and seek cost saving opportunities and better routings to assist sales
Manage GDS queues
Process and apply for refunds, assist with BSP reconciling and handle ADMs/ACMs
Request and book group travel
Provide air support to sales
Assist with any operational issues, providing relevant reports, support, and advice.
Keep up to date with industry and airline trends, acting as knowledge champions and creat-ing a culture of operational excellence
Actively engage in self-learning, committing to self-study through various GDS and airline re-sources

ABOUT YOU:

Team leader/manager experience within an air team
Expert understanding of Amadeus Selling Platform Connect
Experience working within a tour operator
Solid understanding of private tour operator fares
Accredited ticketing qualifications
NDC
Ability to effectively communicate across all levels of a travel business
Encourage, develop and mentor direct reports
Flexible, responsive, and adaptable to a changing aviation industry
Meticulous eye for detail
Commercially astute
A natural problem solver
Task and process driven
Ability to remain calm and prioritise effectively while managing a busy workload
Luxury travel (desirable)
Amadeus FareXpert (desirable)
Amadeus Productivity Suite (desirable)
Knowledge of travel reservation systems (desirable)

Competitive salary plus commission or annual bonus plan (depending on role)
A range of Hybrid working options (as part of an industry leading pilot programme)
Enhanced Paid Parental Leave - 18 weeks full pay
Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
Life Assurance (2x or 4x base salary depending on job level and/or length of service)
Employee Assistance Program - includes access to wellbeing resources and counselling
£1,000 Recruitment Referral Bonus
Discounted gym membership
Cycle to work scheme
Season Ticket Loans
Regular Social Events

Please email (url removed) or apply here