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Due to continued business growth, we have requirement for a Telesales Advisor to join the Sales and Marketing Team here in Alfreton!

As our Telesales Advisor, you will assume responsibility for:

• Taking in-bound enquiries from all sources
• Advising the customer on products and services that would best suit their needs
• Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Being cross-trained across all areas of the sales function
• Maintaining an excellent level of product knowledge through self-study and supported development
• Ensuring all customers are advised considerately through the decision-making process
• Updating the database/CRM with customer records
• Contacting potential customers to arrange appointments
• Resolving any sales related issues with customers
• Providing basic technical assistance to customers calling in with enquiries

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups!

You have the opportunity to see your customer through the whole process.

We only contact customers who have contacted us.

Your job is to considerately help them through the decision-making process.

The Ideal Candidate:

We are looking for a Customer Service professional with effective questioning and listening skills, who can help customers in a positive and friendly manner.

We are looking for you to provide excellent customer service, building trust and help people through the three phases of the decision-making process; enquiry, needs assessment and fitting.

In addition to this it would be great if you had:

• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI’s
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude

In-depth training will give you all the product knowledge you need to excel in this role.

We work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

You will be joining a family-owned business which is expanding rapidly in the UK and internationally. There is a positive, friendly and encouraging family culture across the business.

If you’re looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then let’s have a conversation