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Are you a passionate leader with a knack for problem-solving?
We're seeking an experienced Helpdesk Manager to lead our dedicated team of service desk operatives. Your role will be crucial in ensuring the smooth operation of our helpdesk, delivering exceptional customer service, and optimizing our processes.
What you'll be doing:
* Leading the Team: Overseeing a team of talented individuals, providing guidance, training, and support to ensure they excel in their roles.
* Elevating Customer Experience: Prioritizing customer satisfaction by efficiently resolving issues, meeting SLAs, and fostering strong relationships.
* Optimizing Operations: Streamlining workflows, implementing best practices, and leveraging technology to enhance efficiency and productivity.
* Driving Continuous Improvement: Analyzing performance metrics, identifying opportunities for growth, and implementing innovative solutions.
* Fostering Collaboration: Working closely with cross-functional teams to ensure seamless communication and alignment.
What we're looking for:
* Proven experience in a helpdesk management role
* Strong leadership and interpersonal skills
* Excellent problem-solving and decision-making abilities
* Proficiency in Microsoft Office 365
* A passion for technology and customer service
Why join us?
* Empowering Culture: We value our employees and encourage professional growth.
* Impactful Work: Your contributions will directly impact our operations and customer satisfaction.
* Competitive Compensation: We offer a competitive salary and benefits package.
Ready to make a difference?
Job Type: Full-time
Pay: £38,000.00-£40,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Experience:
* Microsoft Office: 1 year (required)
* Management: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person