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At Gillespie Recruitment we pride ourselves in helping you find the perfect role.

Our client, the UK's sole provider of an award-winning reading programme supporting schools, are looking to recruit a Customer Support Advisor.

As the Customer Support Advisor, you will play a pivotal role in supporting schools get the best results by providing specialised training and support.

The responsibilities include:
• Training teachers and senior leaders to ensure a strong
• Understanding of the programme’s pedagogy and reporting functionality.
• Create reports for senior leaders that demonstrate the impact the software is having on students.
• Proactively looking for opportunities to offer other solutions the company provides.
• Develop a strong understanding of the company's products, industry competition, and our position in the marketplace.
• Collaborating with the sales, renewals, and marketing teams to meet company targets.

About You

Are you a motivated and enthusiastic Customer Support Advisor with a passion for education?

If this sounds like you, we really want to hear from you. You will require to have the following skills:

• 1 year experience in a similar role.
• Excellent communication and customer service skills
• Great IT skills including Microsoft Word, Excel, PowerPoint, and other statistical analysis software.
• A creative mind and a willingness to learn.
• The ability to prioritise the tasks that deliver your objectives.
• Experience working in the education, or a relevant business sector

If you are a driven and ambitious Customer Service Advisor looking for a new challenge, this could be the perfect role for you. Don't miss out on this exciting opportunity to join a dynamic and forward-thinking company.

Apply today