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Anderson Knight is working with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role focuses on supporting customers who have fallen behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

* Monday to Friday: 08:00 - 20:00

* Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure coverage during service hours. Flexibility is crucial, and hybrid working arrangements are available after completing a 5-6 week training programme.

Key Responsibilities:

* Carry out collections activities in line with company policies, procedures, and regulatory guidelines.

* Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.

* Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.

* Maintain performance levels and consistently meet targets, addressing any challenges proactively.

* Complete income and expenditure assessments accurately, using financial data to determine suitable repayment solutions for customers.

* Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to support positive outcomes for customers.

Requirements:

* Previous experience in a collections role is preferred.

* Knowledge of the Treating Customers Fairly (TCF) principles.

* A positive attitude, openness, and transparency.

* Strong attention to detail.

* Essential customer service experience.

Benefits:

* 33 days of holiday (including 25 days of annual leave and 8 public holidays).

* An additional holiday on your birthday.

* Discretionary bonus scheme.

* 15% pension contributions.

* Eyecare and private medical insurance (PMI) benefits