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Anderson Knight is recruiting 2 x Service Contracts Administrators for our client based in Hillington. These are full time, permanent positions working hours 37.5 hours, Monday to Friday 08:30 to 16:30.

The main aspects of this role include supporting the engineering teams, record data, ensure reports are updated and ensure systems remain up to date at all times.

Duties & Responsibilities

* Understand the diverse processes involved in accounting for service clients.

* Ability to acquire in-depth knowledge of clients and their contracts.

* Maintain regular and effective communication with engineers to manage and complete tasks according to the initial target, in line with the client's SLA.

* Implement controls to track outstanding purchase orders and unissued parts.

* Manage the engineering team and coordinate holiday leave in collaboration with area controllers.

* Prepare and submit progress/status update reports to clients

* Administer the control of engineers’ day sheets, timesheets, expenses, and non-productive elements.

* Ensure all extra contractual work is managed in accordance with contractual obligations.

* Demonstrate understanding of F-Gas regulations and know when/how to report to customers using both client systems and internal reports.

* Ensure all work reaches financial closure in line with both customer and company guidelines.

* Ensure legislative documentation is recorded in compliance with client and company requirements.

* Oversee the filing process for supporting documentation (scanning/manual).

Key Experience, Qualifications & Skills

* Previous experience working within a similar role.

* Strong excel skills are essential for this role

* Experience with VLOOKUPs and Pivot would be highly advantageous.

* Must possess a strong understanding of customer service

* Excellent communication skills