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Customer Renewals Advisor

Location: Bristol (BS32 postcode)

Hours: Full Time – Permanent – 35 hours per week

Salary: £25,585 per annum with an OTE of up to £32,000

CE Solutions are proud to be working with RAC, a trusted name in the automotive industry, providing a wide range of services including roadside assistance, insurance, and driving advocacy to ensure the safety and satisfaction of its members. With a focus on innovation and customer care, RAC continues to be a leading authority in the automotive world.

About the Role

Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals and Retention Advisor to our existing members.

This is a busy and challenging role; you'll bring your resilience, tenacity, enthusiasm, and energy, and be right at home within our outstanding Bristol team!

Base salary: £25,585 for a 35-hour workweek, with an OTE of up to £32,000!

START DATE: Monday, 6 January 2025

As a Customer Renewals Advisor operating in our call centre, you’ll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.

Working within our Inbound Renewals & Retention team, you will be responsible for retaining and renewing our members at the best price for them and for RAC. You’ll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of RAC on our journey to be number one for driving services!

Working Hours and Location

This is a full-time, permanent role based at our iconic Bradley Stoke office. Shift requirements will fall within our opening hours of Monday – Friday 08:00 – 19:00, Saturday and Sunday 09:00 – 17:00 (alternative weekends ((Saturday OR Sunday with rest day in the week)).

Benefits and Rewards

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

* Eligibility to join our bonus scheme

* 23 days of holiday, plus bank holidays, rising to 25 with service

* Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings

* Family leave support, including paid time off, flexibility, and resources to help balance work and family commitments

* Confidential personal support service, available 24/7 for you and any household family members aged 16+

* Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options

* FREE RAC Ultimate Complete Breakdown Service from Day One

* Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech, and much more

* Colleague Share Scheme, 'Owning it together', offering a unique opportunity to share in the future success of the RAC.

What You’ll Be Doing

* Delivering exceptional service to our customers ensuring we have the customer at the heart of everything we do

* Operating in a fast-paced environment, where we deliver customer-focused solutions in order to retain our members

* Effectively engaging with members who are renewing their membership with us

* Reviewing customer memberships and promoting our differences versus competitors

* Providing great customer service by keeping accurate records up to date

* Recording member data and requests accurately using RAC systems

The Candidate

To be the best, we want the best. We’re looking for Customer Renewal Advisors who:

* Enjoy talking to customers

* Are empathetic and able to build rapport in an outgoing, engaging manner

* Are self-motivated and passionate about finding the right outcomes for customers

* Have a desire to deliver a first-class customer experience to over 2 million customers

* Can stay focused in a fast-paced sales contact centre and work well under pressure to meet KPIs

* Ideally have previous experience in a sales-focused environment and can demonstrate excellent customer service

What We Offer in Return

* Bonus scheme with additional earning potential of up to 22% OTE monthly

* Competitive rewards package

* Flexible shifts and working hour patterns

* Comprehensive training programme to enhance your skills and ensure you become a great advisor

* A fantastic career framework with solid support and a clear plan, allowing everyone to progress within this ever-growing business

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences