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Quality Systems Product Lead – Permanent – Remote – c£50k –

Our client is committed to making a difference in people’s lives by delivering quality support services to members of the community with learning disabilities and their families. We're looking for a driven and experienced Quality Systems Product Lead to help them leverage technology and optimise their quality and compliance systems. If you’re looking for a challenging and impactful role within a collaborative and inclusive environment, then this might just be the right opportunity for you.

Job Purpose:

As the Quality Systems Product Lead, you will be responsible for overseeing the development, configuration, and enhancement of their quality and compliance systems. In collaboration with the Quality, Operations, IT, and Data teams, you will design solutions, manage system updates, and liaise with suppliers to ensure optimal performance and integration of their applications.

Key Responsibilities:

Quality Systems Ownership & Enhancement: Ensure system availability, IT support, issue resolution, and supplier management for quality-related business systems.

Data & Reporting: Generate regular internal reports, work with the Data Warehouse team to support broader corporate dashboards and ensure data quality through rigorous validation and business processes.

Project Support: Act as a quality systems SME for IT and business-led projects, contributing knowledge on system setup, configuration, and enhancements.

System Change & Improvements: Create and maintain a backlog of system enhancements, manage priorities, and build a roadmap of small change sprints.

Configuration & Optimisation: Configure SaaS systems for quality and compliance, including rule settings, roles-based access, workflows, and automation tools to deliver optimal business solutions.

Stakeholder Engagement & Training: Work closely with users to introduce system changes, conduct training, gather feedback, and support ongoing improvements.

Problem Resolution: Conduct root-cause analysis for system issues and collaborate with suppliers to resolve them effectively.

Continuous Improvement: Lead ongoing product optimisation, ensuring alignment with business goals and a vision for future enhancements.

Key Skills & Experience:

Experience: 5+ years in SaaS application support, product management, or analysis; 3+ years with agile methodologies.

Product Knowledge: Expertise in quality, audit, and compliance systems like Radar, Datix, Access Group, or similar healthcare platforms (Audit, Risk, Compliance, HSE).

Technical Skills: Proficiency in process automation, workflow, and integration tools. Skilled in system configuration, rules setup, and access controls.

Agile Methodology: Proven experience in agile methodologies, with hands-on project, sprint, and agile planning skills.

Attention to Detail: Highly organised with excellent time management and task prioritisation skills.

Initiative & Accountability: Resourceful, independent, and reliable, with a commitment to delivering results and taking ownership of tasks.

Communication & Stakeholder Management: Outstanding communication skills, with a demonstrated ability to engage and build relationships across teams.

Leadership & Adaptability: Team-oriented with some experience in line management; adaptable, open to learning, and proactive in researching new areas.

Why Apply?

Impactful Work: Play a vital role in transforming quality and compliance systems to better support their teams and drive efficiency.

Professional Growth: Opportunities to expand your expertise in a collaborative and dynamic environment.

Supportive Culture: Join a diverse and talented team dedicated to making a real difference.

Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy