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Think Specialist Recruitment are delighted to be working exclusively with an organisation with offices based in the Worcester area. This is an exciting opportunity for a customer focused Head of Operations to join this leading company to lead and manage the Operations Team. The successful candidate will work as part of the Senior Leadership Team, working closely with Senior Leader to manage the operational performance, reporting directly into the Managing Director.
The successful candidate will have 4 direct reports that they will look after, providing performance management and more.

Salary - circa £55,000 plus fantastic benefits
Hours - 37.5 hour week Monday - Friday

Please note - This position will be fully office based

Some of the duties will include:

Oversee the day-to-day performance and KPI delivery of the Operations Team
Lead the ongoing improvement of operational systems, processes, and policies
Strategically manage resources and capacity within the team to meet business needs
Manage and mentor operations team to ensure high performance and collaboration
Develop and implement operational strategies to support company growth
Oversee the recruitment and training of new employees
Oversee operations budget to ensure financial targets are met
Ensure that all relevant customer SLAs and KPIs are met and exceeded, maintaining high standards of performance and customer satisfaction
Utilise technology and stay on top of industry trends
Ensure all operations adhere to quality standard and regulatory requirements
The suitable candidate:

5 years experience managing an operations team
Excellent stakeholder management skills
Highly analytical
Experience in service improvements and business changes
An inspiring leader
Experience within customer service and engagement
Strong communication skills on all levels
Experience within the Healthcare sector is desirable

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support