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Belmont Recruitment are currently looking for a Care Team Leader to join Derby Council's Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

This role is working night shifts covering 11pm to 7:15am.

The Role:

Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it.

Joining us with your experience of call centre team management, you will lead, develop, and supervise call handling as well as visits to older, vulnerable and disabled people and supervise installations of telecare equipment.

We will look to you to monitor individual employees’ performance and train and support new and existing team members.You will need to have management experience gained in a fast-moving customer care environment. Using your performance management experience and problem-solving skills, you’ll ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved.

We want to hear from you if you have:

• A vibrant personality and enjoy working in a busy environment

• Proven experience in leading and supporting a team, ideally within a telecare environment

• An understanding of vulnerable adults and older people’s services including partner and statutory agencies.

• Used performance data and benchmarking to improve performance ? • A wide range of computer skills

• Customer service skills

• A full and current driving licence and access to a vehicle for work with business use insurance is an essential requirement of this post (Mileage will be paid)

• An Enhanced Adults DBS check is also required for this post

If this role would be of interest, please apply with an up to date CV as soon as possible