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The Customer Service Advisor role is central to facilitating strong relationships with clients. This involves providing top-notch support, addressing client enquiries, and ensuring overall client satisfaction.

Client Details

Our client is a prominent player. Based in Littlehampton, they are renowned for their commitment to providing exceptional care, and their focus on fostering a supportive and vibrant office environment.

Description

Key responsibilities for a Customer Service Advisor

Respond to customer inquiries via phone, email and face-to-face
Offer product knowledge and solutions to customers
Maintain accurate records of customer interactions
Collaborate with the customer service team to achieve objectives
Contribute to a positive and supportive work environment
Adhere to company policies and procedures
Participate in company events to foster team unity
Continuously improve service by updating job knowledgeProfile

A successful Customer Service Advisor should have:

A strong commitment to customer service excellence
Excellent communication and interpersonal skills
Proficiency in using customer relationship management (CRM) software
An ability to work effectively as part of a team
Resilience and the ability to handle customer complaints
A proactive mindset and a willingness to take initiativeJob Offer

A competitive salary
Casual dress code for a comfortable work environment
Regular company events for team building and networking
On-site parking for ease and convenienceWe encourage all candidates with a passion for customer service to apply and look forward to welcoming our new Customer Service Advisor to our vibrant team in Littlehampton