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Sales and Customer Service Manager
If you're passionate about sales, leadership, and providing world-class customer service, we would love to hear from you! This provider of tailormade travel experiences, dedicated to creating unforgettable journeys for their clients are looking for a dynamic, results-oriented Head of Sales and Customer Service to lead their Sales and Customer Service team.

Sales and Customer Service Manager Role and Responsibilities

Lead and mentor a small team of Travel Specialists and Customer Service staff
Ensure exceptional service from inquiry through to post-trip follow-up
Handle new customer inquiries putting together tailormade itineraries and personally drive sales to meet personal and team targets
Analyse sales data and customer feedback to drive continuous improvement
Conduct performance evaluations and offer development opportunities to enhance team success.

Sales and Customer Service Manager Skills and Experience Required

Proven experience in a sales leadership role in the travel industry
Proven experience in putting together tailormade travel
Strong communication and negotiation skills
Exceptional customer service and sales
Experience of using CRM and tracking performance

Sales and Customer Service Manager Key Benefits

Competitive salary
Hybrid working
Wellbeing days
Discounted travel

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit