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Complaint Handler

£23,000 - £26,000 (dependant on experience)

Our Gravesend based client has a requirement for a Complaint Handler to ensure that all complaints, written or verbal, are managed in line with the required deadlines and FCA requirements.

Some responsibilities:

To comply with all company procedures and standards
Carry out regular root cause analysis to provide information on complaints data trends
To comply with all relevant legislation at all times such as Consumer Credit Act, Money Laundering Act, Data Protection Act, FCA, FOS and the FLA code of practice
Provide support, advice and guidance to other departments across the businessCore skills:

Experience of complaints handling is required
Excellent telephone, written and oral communication skills
Excellent negotiation and decision-making abilityApply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK